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    Delivery Policy

    Due to COVID19, shipping times may be longer. 

     

    INTERNATIONAL SHIPPING NOTICE

    Our shipping times are merely estimates due to the different processing times of each country's customs operations. 

    You may receive your order faster or longer than expected, this is out of our control due to customs. However, you will receive tracking information with your order. 

     

    APPROXIMATE SHIPPING TIMES (excluding weekends/public holidays)

    a) USA ~ 7 to 16 business days (tracking system available)

    b) Rest of the world ~ 7 to 25 business days (tracking system availability varies)

    Delays - In unusual circumstances, orders may take longer than estimated. Such delays are unfortunately out of our control and are due to our delivery team and any potential delays that they experience en-route. 

    In such cases, if there are no updates for more than 30 business days, we will send you a new package free of charge. 

    We ask that you especially consider such delays during busier holiday seasons (November to December), during promotions, or in other instances. 

    PROCESSING TIME VS SHIPPING TIME

    Processing times are estimated at 4 to 6 days for completion and should be included in the total delivery time. Processing includes but is not limited to your order being checked, packed, forwarded to logistics and sent out for delivery. 

    When your order has been processed and sent out for delivery, you will receive an email with your tracking information that can be used on our Tracking page

    Delivering your order as fast as possible is our top priority, however, during busy holiday periods, promotions, and other instances, processing times can be longer than estimated. In such cases, we will do our best to fast track your order and kindly ask that you be patient.

    CANCELLING AN ORDER

    Unfortunately, orders cannot be cancelled as we bear various costs to process your order. For this reason, we ask that you be 100% sure about the product(s) that are you considering purchasing. 

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